FAQ

📚 𝐁𝐨𝐨𝐤 𝐐𝐮𝐚𝐥𝐢𝐭𝐲 & 𝐀𝐮𝐭𝐡𝐞𝐧𝐭𝐢𝐜𝐢𝐭𝐲

Are these original prints or low-quality/pirated copies?

Every single book we sell is a 100% genuine copy because we are the official publishers of these books. We know how frustrating it is to receive books printed on thin, see-through newsprint with blurry text. Because we publish them ourselves, we strictly maintain premium paper quality with crisp, clear typography that makes reading a joy. You are buying directly from the source, no cheap local pirated copies here.

What if my book has missing pages or a printing defect?

While we check our stock thoroughly, printing errors can occasionally happen. If you receive a book with missing, blank, or misprinted pages, just reach out to us within 3 days. We will send you a replacement copy immediately at zero extra cost.

💳 𝐏𝐚𝐲𝐦𝐞𝐧𝐭𝐬, 𝐓𝐫𝐮𝐬𝐭 & 𝐅𝐫𝐞𝐞 𝐃𝐞𝐥𝐢𝐯𝐞𝐫𝐲

How can I pay via Bank Transfer to get Free Delivery?

To enjoy 100% Free Delivery on your order, you can make an advance payment directly to our bank account. Here is how it works:

  1. Transfer the total amount to the bank account number displayed during checkout.
  2. Take a screenshot of your successful transaction receipt.
  3. Send the screenshot along with your Order ID to our WhatsApp at 03269400616.

Once verified, your order will be processed with zero shipping charges!

Is it safe to pay online?

Absolutely. We use heavily encrypted, fully secured payment methods to ensure your financial data is 100% protected. Whether you choose advance bank transfer or Cash on Delivery (COD) payments, your details are completely safe with us.

Do you offer Cash on Delivery (COD)?

Yes! If you prefer not to pay in advance, we offer reliable Cash on Delivery all across Pakistan. You simply pay the courier when the parcel arrives at your doorstep (note: free delivery only applies to advance bank transfer payments).

How do I know you are a legitimate business?

We have been serving the Pakistani reading community since 1998. With nearly three decades of experience in the book industry, a well-known name in Urdu Bazar Lahore, our reputation is built on trust, authenticity, and thousands of happy readers nationwide.

📦 𝐒𝐡𝐢𝐩𝐩𝐢𝐧𝐠 & 𝐃𝐞𝐥𝐢𝐯𝐞𝐫𝐲

How long will it take for my books to arrive?

Delivery typically takes 5 to 7 days from the time your order is confirmed.

My books usually get bent or damaged in transit by local couriers. How do you pack them?

We treat books with the respect they deserve. Every order is wrapped securely using plastic wrap and sturdy outer packaging to ensure your books arrive in pristine, un-creased condition with no dented spines or torn covers. Furthermore, we partner exclusively with the best, state-of-the-art cargo services to guarantee the swiftest and safest delivery possible.

🛒 𝐎𝐫𝐝𝐞𝐫𝐬 & 𝐂𝐚𝐧𝐜𝐞𝐥𝐥𝐚𝐭𝐢𝐨𝐧𝐬

Can I change or cancel my order after placing it?

As long as your order hasn't been handed over to the courier, you can modify or cancel it. Please contact us via WhatsApp(03269400616) as quickly as possible with your Order ID to make any changes.